Sam B

This review is for Ally Home Mortgage specifically. I can’t recommend them. Things were okay at first but got very confusing during the process and their website is not user-friendly. Things are hidden from view and so many people are involved your head spins. Requests are not always taken care of, which caused me to pay PMI when I should not have. Then was asked to pay a late fee by the title company because nobody told me to contact them. The mortgage is NOT managed by Ally, it is transferred multiple times to other companies and you have no control over that and nobody tells you.

Source: Trust Pilot