I have contacted Customer Service three times regarding my account, total transparency and a monthly email notification regarding balance due.
They put all blame on provider of Dental Practice application process and take no responsibility for providing a monthly balance via email, since they do not send hard copy.
Provider told me no on-line application is made without providing a valid customer email address. Yet Compassionate Finance denies this and stated no email address was ever provided, and that applications are accepted without email. Since they do not provide hard-copy then they are in violation of the law.
On the second call, they rudely hung up. Terrific.

Source: Best Company