Ally auto is the worst auto financial group I know. My vehicle was paid off on 6/9/2022 and they will not give me back my “extra payment”. I have called them several times and the story changes each tim. First they tell me 5 to 7 days, 55 days, 60 days, now today they tell me 70 days. Ask yo speak with a manger each time they are not available. The sad part about this I have never been late with them.
Disabled veteran need help

Source: Trust Pilot